1337 Massachusetts Ave

Arlington, MA 02476

8:00 AM - 5:00 PM

Monday to Friday

UNAA Returns & Refund Policy

Welcome to the Ugandan North American Association’s non-profit refund policy page. As a non-profit organization, UNAA is committed to providing our donors and supporters with the best possible experience. We understand that there may be situations where a refund is necessary, and we want to make that process as simple and transparent as possible. Please take a moment to review our refund policy below, and don’t hesitate to contact us if you have any questions or concerns.

Tax-Exempt Status
Chartered in 1988, Ugandan North American Association is classified by the Internal Revenue Service as a 501(c)(3) charitable organization. As such, donations to UNAA are tax-deductible, to the extent allowed by law. UNAA is eligible to receive donations from Donor Advised Funds.


We are grateful for your donation and support of our organization. Donations are normally nonrefundable, but if you have made an error in making your donation to our organization please contact us. Refunds are returned using the original method of payment. If you made your donation by credit card, your refund will be credited to that same credit card.
A request for refund must be completed in writing. Refund will be executed within 30 days from the receipt of the email.

Some circumstances in which refunds might be granted include:

  • The donation was made in error, had an incorrect amount, or the selected charity was not that intended by the donor
  • The donation was not authorized by the donor
  • The donor’s circumstances have changed materially, for instance if the donation was made from the proceeds of a sale that was later canceled or refunded.

We will honor your request for a refund made within 15 days of your donation.
To request a refund, call the UNAA Executive at +1 (800) 840-1128.


If the donor has filed a tax return claiming a charitable deduction for the refunded gift, the donor is responsible for contacting their tax advisor to determine if their tax return needs to be amended.


Web-based Digital Products – No refunds will be given for web-based digital products. We understand that customers may want to return a web-based digital product for a refund because of various reasons. Because there is no physical product, digital products may not be returned once the product is activated. Please contact UNAA Treasury or the Director of Communication & IT for assistance with any technical difficulties related to your purchase. Electronic products are received immediate upon purchase. Instructions for retrieval will be noted in your confirmation email upon successful purchase.


No refunds will be given for membership dues. UNAA is a 501(c)(3), nonprofit, member association. The federal tax identification number is #20-2772644. Membership dues are tax deductible (please consult your accountant for details).

Memberships are transferable on a case-by-case basis and require a $50 transfer fee. Please contact the UNAA Executive by email at [email protected] for more details.


Refunds of registration fees will be given for cancellations received five business days prior to the event, unless otherwise stated. Special circumstances will be taken into consideration. If the individual decides to not attend the event and would like the event cost to become a charitable contribution for tax purposes, the individual must notify UNAA in writing that they will not be attending the event and that they wish to contribute the event cost as a charitable contribution. This notification must be made prior to the event.

Hotel and travel cancellations cannot be made through the Ugandan North American Association Website and you must contact the hotel or travel service separately for refunds.

Hotel and travel cancellations cannot be made through the Ugandan North American Association Website and you must contact the hotel or travel service separately for refunds.


UNAA is a 501(c)(3) charitable nonprofit organization, the donor understands that charitable donations are not refundable. Refunds will only be processed in the event of a mistake or an extreme circumstance if determined by the Foundation. If the purpose for which the gift is given cannot be fulfilled by  UNAA, the party who originally made the contribution may designate another use of the donation. If after a reasonable search, the donor cannot be located, UNAA will consider the donor’s original intent and determine how the fund shall be used. The UNAA Board of Trustees will have final authority to decide upon the use of the fund(s) in these circumstances. Individuals who receive refunds have the responsibility of correcting any tax filings they have made reflecting the refunded amount.


To return your product, you should mail your product to

1337 Massachusetts Ave #213
Arlington, MA 02476

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

In reference to this Returns & Refund Policy, Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you cancel this contract, we will reimburse all payments received from you, including the costs of delivery [only if your selected choice of delivery was standard shipping], without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

If you are approved, then we will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.


The terms of payment for purchasers with established credit are net 15 days from date of invoice. The Buyers failure to pay any invoice on maturity makes all subsequent invoices immediately due and payable, and the Seller may withhold all subsequent shipments until the Buyer’s account is settled in full. The Buyer hereby grants the Seller a lien or security interest in all Goods to secure all amounts owing to the Seller by the Buyer hereunder. Call to have one faxed or emailed. We accept VISA, MasterCard, Discover and American Express credit cards.


Please contact us by email, telephone or through our Site if you have any questions about our Returns & Refund Policy or if any user is violating these Terms of Use, Details for contacting us are shown below: